Optimised Buying
Tax.imports.cost efficiency
Taking advantage of Botswana’s import frameworks and logistical proximity to South Africa.
Cost efficiency
We liaise with the importation regulatory boards in Botswana to ensure that
no unnecessary levies or duties
are paid.
Exchange rate pegging,
we work with suppliers and Banks to reduce exchange losses.
Bonded goods.
With Bond Stores in Maun, Kansane & Gaborone, we can control Duties and levies disbursement to suit client cashflow needs.
Tax
We allow procurements to save on VAT (15%) in South Africa with our registered SA exporters' codes.
VAT charged in Botswana is 100% VAT (14%) deductible.
Imports
Import via air freight (3 days) or road freight (7–10 days) into Botswana
Ensure seamless customs clearance and transport into Maun
(or direct to camp if needed)
All procurement items are
delivered at a landed cost—inclusive of duties, handling, and transport,
with no hidden fees or secondary charges.
" We ensure that no SADC products attract duties and levies in the country, saving the double duty and levy and VAT attraction in origin country. "
Procurement, Perfected
Where strategy meets seamless sourcing and saves you money!
"This division will ensure our clients receive world-class materials, furnishings, and consumables—at landed cost in Maun—with no hidden fees or logistical burdens."
The Process
CONCEPT.CRAFT.COLLABORATE.CREATE
The Procurement Division of Refined Botswana is a cornerstone of our integrated service offering. It is designed to support the full lifecycle of each safari lodge project - from the earliest stages of construction through to the day-to-day operational demands of a fully functioning
luxury safari experience.
Understand
Our procurement and operational approach begins with a deep understanding of your unique vision - capturing not only functional needs but also the aesthetic, cultural, and experiential goals of the lodge.
Recognise
No two safari lodges are alike.
From design to daily operations,
we ensure every product and system aligns seamlessly with the lodge’s brand, location, guest profile, and operational model.
Deliver
We aim to serve as an extension of your team - anticipating needs, providing expert guidance, and delivering tailored solutions that drive efficiency and elevate the guest experience.
From bespoke furnishings to curated wine lists, we act with precision and purpose.
procurement outline
1
Strategic Role of Procurement in Lodge Development
Our Procurement Department is involved from the start of the design-build phase,
allowing us to source distinctive materials that enhance the lodge’s aesthetic, durability, and brand identity.
Building Materials:
Sourcing of unique or locally relevant construction materials from global suppliers, delivering high-end, bespoke finishes that distinguish the lodge from its competitors.
Custom Furniture & Fixtures:
Hand-selected or custom-made furniture, lighting, and fittings sourced from trusted global manufacturers to create a refined guest experience.
Interior Detailing:
Soft furnishings, décor elements, textiles, and art—all curated to reflect the lodge’s design narrative and guest appeal.
2
Cost Savings & Bulk Procurement Advantages
One of the key strengths of our Procurement Department lies in our ability to deliver exceptional value through strategic sourcing and long-standing supplier relationships!
By consolidating the needs of multiple lodges under one portfolio and leveraging our volume-based purchasing power,
we are able to secure significant cost savings across a wide range of products and materials.
Key Advantages:
-
Exclusive Supplier Relationships
-
Bulk Purchasing Power
-
Long-Term Cost Efficiency
-
Consolidated Logistics
-
Sustainable Inventory Planning
3
Operational
Support
Once the lodge is operational,
our Procurement Department
transitions into a supply chain
management partner,
providing continuous support to ensure
every camp is always fully stocked
and guest-ready.
Monthly Supply Planning:
Our team conducts monthly needs assessments based on usage trends and guest volumes.
Bi-Weekly Site Checks:
Dedicated ground staff visit each camp every two weeks to verify inventory levels and ensure all essential items are available.
Ongoing Procurement Items Include:
Operating Supplies & Equipment
Any custom or brand-specific items
4
Dedicated
Supply Contact
Each lodge is assigned a dedicated procurement liaison,
acting as a single point of contact to:
Handle all restocking requests
Track deliveries
Coordinate emergency shipments
Urgent needs can be fulfilled via air freight within 3 days, and standard deliveries are fulfilled via road freight in 7–10 days. This ensures minimal disruption,
even in high-occupancy or peak tourism periods.
5
Long-Term Asset Care & Maintenance
We also manage the upkeep and replacement schedule for capital items, such as furniture, kitchen equipment, or high-use guest items.
Each asset is tracked for condition and usage, with replacement planning included in your lodge's operational budget cycle.
6
Global Sourcing & Logistics Network
We leverage an international supplier network,
with central warehousing and consolidation points in South Africa, allowing us to:
Source from any global location
Consolidate shipments efficiently
At the heart of our offering is a commitment to seamless service, uncompromising quality, and long-term value!
Our Procurement Division is not just a back-end function- it’s a strategic advantage that ensures
your lodge is built, supplied, and maintained to world-class standards from day one.
With access to premium global suppliers, deeply negotiated cost savings, and a fully managed logistics process,
we take the complexity out of sourcing and stocking your lodge.
From unique building materials to fine wines and everyday essentials, everything is delivered directly to your warehouse, with no hidden costs, delays, or administrative burdens.
Most importantly, we don’t just deliver products—we deliver expertise!
Through our supplier-supported training programs, we equip your team with the skills and knowledge to serve with confidence and create exceptional guest experiences that stand out in a competitive market.
With us, you gain a trusted partner who understands the operational challenges of remote hospitality—and who brings innovative, cost-effective solutions to every aspect of your lodge’s journey.